We work according
to ISO and COPC
- Increase in sales
- Improving the quality and efficiency of interaction with customers
- Expanding the range of remote support services
- Implementing uniform standards of service
- Receiving feedback, assessing customer loyalty and satisfaction
- Implementing complex projects of customer interaction
- Multichannel service via voice and non-voice communication channels: phone (voice), EMAIL, SMS, IVR, mobile applications, social media, online chats.
- Compliance with the established level of service, the ability to arrange for the 24/7/365 service.
- Proactive scalability of projects, support for large load peaks while maintaining project KPIs.
- Prompt preparation and implementation of projects of varying complexity for any business sector, with the appointment of a dedicated project manager.
- Development and implementation of technical solutions customized to project requirements.
- Full or partial integration with selected information systems.
- High level of equipment safety, reliability, and fault tolerance.
- Professional load and resource management (WFM).
- Professional quality management across projects (QM).
- Quality system of personnel training.
- Adaptation of service processes for new products and services.
- Proposals to streamline business processes based on the best global practices, the introduction of new technologies in business processes.